COVID UPDATE (REV JUNE 2021)
The global pandemic has created many challenges for manufacturers over the past year. Currently we are being affected by the nationwide shortages on labor, steel, plastics, and lumber. These have been widely reported in the news. The drastic inflationary price increases have particualrly affected the United States. We continue to work directly with the mills to ensure an adequate supply while maintaing our highest quality standards. With the closing of several of our compettitrs, we are experiencing a larger backlog and longer than usual wait times for orders. Please bear with us. We continue to run 2 shifts to keep up with demand for our products. We appreciate your patience during these difficult times.
CURRENT PROCESSING TIMES
Currently, 95% of supply orders ship within 3 business days. ALL CAGES AND FABRICATED PROCUCTS are running 3-10 weeks to produce in the factory. Larger orders may take longer, so please plan accordingly. We are not accepting rush cage orders at this time in order to serve as many customers as possible. Please note that selecting an expedited shipping method does not shorten production times. If your order status is "processing" it means we are still working on your order. We have not forgotten about you and will make sure your order is completed. We will send you a tracking number once your order has been shipped.
Note: Delivery times in the contiguous states range from 2-7 business days, depending on your location when selecting FEDEX GROUND OR USPS. Motor Freight is experiencing high volume and may be delayed 1-2 weeks.
Need it Sooner?
If you have an event or exacting deadline, please call our customer service department at 800-447-2243 during regular hours for assistance. We can try to meet your deadline where possible; or we can offer factory rush service or air shipment options when available. If picking up at a show, please be sure to read the information contained on our shows page.
Important Processing Information
Due to our automated system, orders are transmitted factory production line and cannot be changed, altered or cancelled. Products may returned as part of our 30 day return policy. Please beware we deduct a 10% restocking fee to recover our costs, including bank credit card processing fees.
Please note: The selection of a particular carrier does not guarantee that carrier will be used. We reserve the right to use an alternative carrier at the same or upgraded delivery speed at no additional cost.
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