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Customer Please Note:

Our dedicated staff is working overtime to keep up with increased online demand. We maintain the largest inventory in the USA of raw materials and on hundreds of products. That large inventory is serving us well. We expect to be able to fill all orders during this extra demand period. In the rare event there should be a shortage or back order, we will notify you. We will continually update our processing times below so you can know approximately when to expect your order. This is aimed at reducing our staff call-load (our office staff is working from home) which can slow the process and response time. 

Our state is under mandatory quarantine. However our company has been designated as a CISA (FOOD AND AGRICULTURE)  Essential Business supplying critical foods, bedding, and manufactured products. Our company maintains a strict distancing and santation protocol. No visitors are permitted in the factory buildings at this time. If picking up at our factory outlet store, please pull into the designated parking spaces and honk your horn. We will happily provide curb-side service to you!


Current Processing Times 

Currently, 95% of supply orders ship within 3 business days.  During our peak season, ALL CAGES, WIRE PARTS, AND POWDER COATED ITEMS are running 22-28 business days to produce in the factory. We are not accepting rush cage orders at this time in order to serve as many customers as possible.  Please note that selecting an expedited shipping method does not preclude production times. We will send you a tracking number once your order has been shipped.

Note: Large quantity cage orders and Rabbitech Systems may require extended lead times of 4-6 weeks or more. Delivery times in the contiguous states range from 2-7 business days, depending on your location for GROUND OR USPS. Motor Freight is currently experiencing high volume and may be delayed 1-2 weeks.

Need it Sooner?
If you have an event or exacting deadline, please call our customer service department at 800-447-2243 during regular hours for assistance. We can try to meet your deadline where possible; or we can offer factory rush service or air shipment options when available. If picking up at a show, please be sure to read the information contained on our shows page.

Important Processing Information
Due to our automated system, orders are transmitted factory production line and cannot be changed, altered or cancelled. Products may returned as part of our 30 day return policy. Please beware we deduct a 10% restocking fee to recover our costs, including bank credit card processing fees.

Please note: The selection of a particular carrier does not guarantee that carrier will be used. We reserve the right to use an alternative carrier at the same or upgraded delivery speed at no additional cost. 

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