Shipping & Delivery Policies
All prices are F.O.B.Santee, CA and do not include shipping costs. The products may be picked up at the factory or shipping arrangements can be made. To keep costs low, we pass through actual shipping costs and fees from the carrier. Beware of "free shipping" or other gimmicks that usually have hidden fees built into a higher product cost.
Fedex Ground Rates
To estimate shipping, please call us for a free rate quote or please visit fedex.com or usps.com for current rates and fees. FedEx ground services can not ship to P. O. Boxes.
Keep in mind that bulky items such as cages, nest boxes, door guards, partitions, wire, refuse pans, cage carts, grooming tables, bulk feed, etc. require a separate carton. Allow extra for packaging materials. If mailing your order, we will credit or refund any overpayment. Items marked "oversize" incur an additional handling charge by Fedex. Items marked "Motor Freight" must be shipped by motor freight only.
Fedex Ground Dimensional Weight
Dimensional weight reflects package density, which is the amount of the space a package occupies in relation to its actual weight. To determine the dimensional weight, multiply the package length by the width by the height rounding each measurement to the nearest whole number. The result is the cubic size in inches. Divide this figure by 166 to determine the dimensional weight in pounds. Increase any fraction to the next whole pound. If the result is greater than the actual weight, then the dimensional weight applies. (L x W x H / 166)
Fedex Fees and Surcharges
Fedex and UPS have initiated a host of additional fees and surcharges during the past decade. These fees include Residential Surcharge, Extended Area Surcharge, Address Correction Fees and Fuel Surcharge among others. For more information, please go to fedex.com.
Some Products Must Ship by Motor Freight:
Rabbitech Systems and Judging Tables must be shipped motor freight. Other large items may require motor freight is Fedex Ground services are not possible. Please keep in mind trucking companies have a minimum charge based on approximately 200 lbs. Such that it is most efficient to order at least 200 lbs in merchandise.
Please specify an address that can be accessed by trucking company. Trucking companies provide curbside delivery only. If the delivery is to a residence or business without a loading dock or forklift, a liftgate service is required and is a separate charge from the freight. Because of our shipping volume we receive discounts below normal freight rates. Please call for rates.
Production and Transit Times
Allow a minimum of 3-7 business days for your order to be processed inside our factory. Cages are built to your order and take a few days longer than in-stock merchandise. Depending upon destination, allow 1-5 business days for ground deliver once your shipment leaves. Rabbitech systems require a 2-6 week manufacturing time frame depending on the complexity of the order. Please let us know if you have an urgent or special deadline. Rush service is available.
Alaska, Hawaii or USA Territories.
If you live in Alaska, Hawaii or Puerto Rico, or other territories, we will ship your order by US Postal Service. Upon request we can use Fedex services.
In Canada, we can ship by US Postal Service. The recipient is responsible for duties and taxes. If you request we ship by Fedex or other carrier, the recipient is responsible for customs brokerage fees.
For all other foreign shipments, please contact customer service for a customized freight quote. Minimum orders may apply.