Shipping & Delivery Policy

All prices are F.O.B.Santee, CA and do not include shipping costs. The products may be picked up at the factory or shipping arrangements can be made. To keep costs low, we pass through actual shipping costs and fees from the carrier. Beware of "free shipping" or other gimmicks that usually have hidden fees built into a higher product cost.  Please note: The selection of a particular carrier does not guarantee that carrier will be used. We reserve the right to use an alternative carrier at the same or upgraded delivery speed at no additional cost. 

 

COVID UPDATE (REV. JAN 2021)

Our dedicated staff is working overtime to keep up with increased online demand. We maintain the largest inventory in the USA of raw materials on hundreds of products. That large inventory is serving us well. We expect to be able to fill all orders during this extra demanding period. Our office staff is currently working from home, which may slow processing and response times. Please do not use multiple methods of contact as it will slow our call log and response times. We have limited staff due to pandemic-required protocols.

Our state is under mandatory quarantine. However, our company has been designated as a CISA (FOOD AND AGRICULTURE)  Essential Business supplying critical foods, bedding, and manufactured products. Our company maintains a strict distancing and sanitation protocol. No visitors are permitted in the factory buildings at this time. If picking up at our factory outlet store, please pull into one of the designated parking spaces and honk your horn. We will happily provide curbside service to you!

 

CURRENT PROCESSING TIMES

Currently, 95% of supply orders ship within 3 business days.  During our peak season, ALL CAGES, WIRE PARTS, AND POWDER COATED ITEMS are running 22-28 business days to produce in the factory. We are not accepting rush cage orders at this time in order to serve as many customers as possible.  Please note that selecting an expedited shipping method does not preclude production times. We will send you a tracking number once your order has been shipped.

Note: Large quantity cage orders and Rabbitech Systems may require extended lead times of 4-6 weeks or more. Delivery times in the contiguous states range from 2-7 business days, depending on your location for GROUND OR USPS. Motor Freight is currently experiencing high volume and may be delayed 1-2 weeks.

 

 

Fedex/UPS/USPS Ground Rates

To estimate shipping, please call us for a free rate quote or please visit fedex.com or usps.com for current rates and fees. FedEx ground services can not ship to P. O. Boxes.
Keep in mind that bulky items such as cages, nest boxes, door guards, partitions, wire, refuse pans, cage carts, grooming tables, bulk feed, etc. require a separate carton. Allow extra for packaging materials. If mailing your order, we will credit or refund any overpayment. Items marked "oversize" incur an additional handling charge by Fedex. Items marked "Motor Freight" must be shipped by motor freight only.

Fedex/UPS/USPS Ground RatesGround Dimensional Weight

Dimensional weight reflects package density, which is the amount of the space a package occupies in relation to its actual weight. To determine the dimensional weight, multiply the package length by the width by the height rounding each measurement to the nearest whole number. The result is the cubic size in inches. Fedex, for example divides this figure by 166 to determine the dimensional weight in pounds. Increase any fraction to the next whole pound. If the result is greater than the actual weight, then the dimensional weight applies. (L x W x H / 166)

Fedex/UPS/USPS Fees and Surcharges

The ground carriers have initiated a host of additional fees and surcharges during the past decade. These fees include Residential Surcharge, Extended Area Surcharge, Address Correction Fees and Fuel Surcharge among others. For more information, please go to fedex.com.

Some Products Must Ship by Motor Freight

Rabbitech Systems and Judging Tables must be shipped motor freight. Other large items may require motor freight is Fedex Ground services are not possible. Please keep in mind trucking companies have a minimum charge based on approximately 200 lbs. Such that it is most efficient to order at least 200 lbs in merchandise.

Please specify an address that can be accessed by trucking company. Trucking companies provide curbside delivery only. If the delivery is to a residence or business without a loading dock or forklift, a liftgate service is required and is a separate charge from the freight. Because of our shipping volume we receive discounts below normal freight rates. Please call for rates.

Alaska, Hawaii or USA Territories

If you live in Alaska, Hawaii or Puerto Rico, or other territories, we will ship your order by US Postal Service. Upon request we can use Fedex services.

International Shipments

In Canada, we can ship by US Postal Service. The recipient is responsible for duties and taxes. If you request we ship by Fedex or other carrier, the recipient is responsible for customs brokerage fees.
For all other foreign shipments, please contact customer service for a customized freight quote. Minimum orders may apply.

 

 

© 2021 KageWerks, Inc. All Rights Reserved.