Our guarantee to you:
Please thoroughly inspect your order when it arrives. If, for any reason, you are not satisfied with a product upon receipt, please contact our customer service department and we will work to make it right. In the case of a defective or missing product reported within 30 days, or a damaged product (when damage is noted at the same time as delivery), replacement parts or items will be automatically shipped at no charge. If an item qualifies, we will issue an official return merchandise authorization number and the item can be returned pre-paid to our factory within 30 days of purchase. We are unable to refund freight or shipping charges. Approved return items originally delivered to shows will be assessed an additional 10% fee to recover freight cost.
Due to health, safety, and biosecurity we are unable to accept returns or provide refunds for the following products: animal cages, nests, feeders, watering supplies, medications, tattoo equipment, or any other product that poses a biosecurity risk. In addition, we are unable to accept returns on customized products, cut materials, books, flush cutting pliers, or weathered, dirty or unsalable merchandise.
Individual third-party product manufacturers' warranties against defects may extend beyond 30 days. Please inquire for specific manufacturer details or contact the manufacturer directly. This warranty limits our liability. No other warranty, expressed or implied (including merchantability for an intended purpose) exists.